We offer a wide range of UPS maintenance options so each site can choose the most suitable package for their needs. Now that all existing AEC UPS maintenance contracts have the support of the Borri group, our customers can rest assured they have the most comprehensive care available in the UK. Our support services range from an entry level contract with routine visits only to an all inclusive contract that includes guaranteed response times, parts, labour and out of hour’s works.
We have selected our most popular UPS contract requirements and combined them into three levels of cover as seen below. All include one preventative maintenance visit per annum, up to £200 worth of parts on a per fault basis and all travel and labour costs - so there’s no need to worry about raising paperwork in an emergency. The three levels of cover have different guaranteed response times, so you can choose which best suits your operation and budget.
Gold Service
Hours – 24 hours 7 days Service details:
- Access to freephone emergency callout number
- Access to weekend emergency callout number
- 8 hour response to emergency callouts
- UPS technical support
- All travel and labour costs included
- One visit per annum for preventative maintenance (8kVA and above)
- Parts to the value of £200 inclusive (excludes batteries and transformers)
Silver Service
Hours – 8am – 8pm, Monday – Sunday
Service details:
- Access to freephone emergency callout number
- Access to weekend emergency callout number
- Same day response to callouts logged before 10am, next day response for calls logged thereafter
- UPS technical support
- All travel and labour costs included
- One visit per annum for preventative maintenance (8kVA and above)
- Parts to the value of £200 inclusive (excludes batteries and transformers)
Bronze Service
Hours – 9am – 5pm, Monday – Friday (exc bank holidays)
Service details:
- Access to freephone emergency callout number
- Same day callouts for calls logged before 10am, next working day response for calls logged thereafter
- UPS technical support
- All travel and labour costs included
- One visit per annum for preventative maintenance (8kVA and above)
- Parts to the value of £200 inclusive (excludes batteries and transformers)
Bespoke Service
If these three levels of cover do not meet your requirements, or you need to add extra services to your cover plan, then please contact us and we can provide maintenance plan tailored to your exact requirements.
Do you need a competitive “like for like” proposal to match your existing suppliers contract? Simply contact us with your requirements and we will provide you with our equivalent services - we might even be able to reduce your costs. We also offer multi-year contracts that are subject to special discounts.