Contracts

• Maintenance Options
• Types of Maintenance
• Remote Monitoring

Maintenance OptionsTop

We offer a wide range of maintenance options so each site can choose the most suitable package for their needs. Our customers can rest assured they have the most comprehensive care available in the UK. Our support services range from an entry level contract with routine visits only to an all inclusive contract that includes guaranteed response times, parts, labour and out of hours works.

We have selected our most popular UPS contract requirements and combined them into three levels of cover as seen below. All include one preventative maintenance visit per annum, up to £l200 worth of parts on a per fault basis and all travel and labour costs - so there's no need to worry about raising paperwork in an emergency. The three levels of cover have different guaranteed response times, so you can choose which best suits your operation and budget.

Bespoke services

If these three levels of cover do not meet your requirements, or you need to add extra services to your cover plan, then please contact us and we can provide maintenance plan tailored to your exact requirements.

Do you need a competitive 'like for like' proposal to match your existing suppliers contract? Simply contact us with your requirements and we will provide you with a comparative quotation - we might even be able to reduce your costs.

We also offer multi-year contracts that are subject to special discounts

Maintenance Bronze Service Hours - 9am - 5pm, Monday - Friday (exc bank holidays) Service details: Access to freephone emergency callout number UPS technical support All travel and labour costs included One visit per annum for preventative maintenance (8kVA and above) Parts to the value of £200 inclusive (excludes batteries and transformers) Same day callouts for calls logged before 10am, next working day response for calls logged thereafter	Maintenance Silver Service Hours - 8am - 8pm, Monday - Sunday Service details: Access to freephone emergency callout number Access to weekend emergency callout number UPS technical support All travel and labour costs included One visit per annum for preventative maintenance (8kVA and above) Parts to the value of £200 inclusive (excludes batteries and transformers) Same day response to callouts logged before 10am, next day response for calls logged thereafter	Maintenance Gold Service 24 hours - 7 days Service details: Access to freephone emergency callout number Access to weekend emergency callout number 8 hour response to emergency callouts UPS technical support All travel and labour costs included One visit per annum for preventative maintenance (8kVA and above) Parts to the value of £200 inclusive (excludes batteries and transformers)	Bespoke Service If these three levels of cover do not meet your requirements, or you need to add extra services to your cover plan, then please contact us and we can provide maintenance plan tailored to your exact requirements. Do you need a competitive "like for like" proposal to match your existing suppliers contract? Simply contact us with your requirements and we will provide you with our equivalent services - we might even be able to reduce your costs. We also offer multi-year contracts that are subject to special discounts.

Types of MaintenanceTop

Preventative

Borri can provide maintenance and service for most brands of UPS in the European market.

In the UK we have a team of nationwide UPS engineers who have many years in the industry and are all fully trained to factory standards on most brands of UPS. This invaluable experience and training means we can attend your site with all the knowledge and skills needed to keep your UPS in its original working condition thereby ensuring optimum performance and minimising the risk of failure.

When your UPS is due for its preventative maintenance visit, our service department will liase with you to arrange a convenient time for the engineer to attend site.

The preventative maintenance visit incorporates environmental checks, visual inspection, electrical and mechanical testing of all the UPS functions and sub-assemblies. The history of the UPS, since the previous visit, is checked for any anomalies and the bypass line and batteries tested. Where possible, the manufacturer's diagnostic software is connected for further in-depth testing and applicable software updates uploaded.

Our engineer records all measurements for analysis by our service centre staff. Should measurements reach an unacceptable limit, our service team will provide you with a detailed report highlighting any current or potential problems together with recommendations for further action.

Reactive

In the unlikely event of a fault occurring between preventative visits, we are equipped to undertake emergency reactive maintenance. Our engineers are based at key locations throughout the UK, enabling us to carry out a rapid onsite response. Our UPS spare parts holding is one of the largest in the industry, which allows us to rectify most problems during one visit to site.

Our service is also enhanced with the use of our 24-hour call centre - just log your details and an engineer will be in contact to make an initial diagnosis of the fault and offer assistance over the telephone before we despatch one of our 'oncall' team to your site.

Remote monitoringTop

Remote monitoring software is available for monitoring the UPS off site. It supplies Borri's service centre with UPS alarms, measurements, status information and event logs, 24 hours a day, 7 days a week. We can alert you to a problem and have an engineer on the way to site often before your aware of the problem yourself.